Introducing the SquadGurus Global Delivery Network

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Published: February 3, 2021 | by John Treadway

Introducing the SquadGurus Global Delivery Network

In 2020 we learned a lot about what our clients valued in our model. The guidance and advice? Yes. Our market knowledge and network? For sure. The ability to scale? Absolutely!

We actually had a fair bit of success engaging with multiple clients. There was clearly a need and we had some value to bring them along the way. And, it was not as we had expected it to be (is it ever??).

In some cases, the need was advice and guidance along with a referral to providers we know and trust. In others, the desire was for SquadGurus to aggregate the capabilities of multiple providers under a single contract and be responsible for their success. Either way, we were satisfying the underlying need for our clients to scale and gain access to talent to help them achieve their desired outcomes.

The basic underlying need we identified is that customers need scalable solutions to access the massive global market of offshore and nearshore delivery providers. There are literally thousands of providers with new companies appearing continuously, each with their own capacity and solution capabilities.

The questions clients are asking include:

  • How do I understand the tradeoffs between global delivery markets and providers enough to feel confident in their decisions so I can move forward?
  • How do I identify, screen, and engage across such a huge, diverse and opaque market?
  • How do I quickly find the talent I need when I need it?
  • How do I spin up and down teams for short-term projects without having to go through the lengthy and time-consuming process of procurement, contracts and onboarding?
  • How do I manage quality, price, and speed of delivery in a consistent way across my provider vendors?
  • How do I find and engage with niche providers of emerging technology skills?
  • Can I work with multiple providers but get a single invoice and reporting model so I can truly understand where my money is going and the results I’m getting?

Our Answer? The SquadGurus Global Delivery Network

At SquadGurus, we are aggregating our large and growing network of provider partners to provide a virtually limitless pool of talent, technical capabilities, cost structures, and solutions to our clients. We also provide a flexible model for our clients who can choose how they want to engage and why.

It starts with your requirements. What are you looking for and when? Here are some of the solutions we can help you deliver:

SquadGurus solutions

We then narrow in on the details. What are the technology stacks that you need your team to be able to cover? 

SquadGurus provides access to skills covering all major tech stacks.
In addition to stacks, we also need to narrow support and expertise around different platforms and tools. Not all providers are equally skilled in different cloud, SaaS, automation and related capabilities.
SquadGurus can find teams that work with major platforms and tools.

What are the other requirements you have that we need to consider? Some factors may include: 

  • Time zone – nearshore vs. offshore
  • Language & culture
  • Relatable references and qualifications
  • Cost
  • Delivery models

We then reach into the SquadGurus Global Network, our database of screened and vetted provider partners in multiple delivery regions, to find one or more matches. We leverage our market knowledge and network to identify a range of providers with different skills, capabilities, and capacities and match this against your requirements.

SquadGurus Global Network covers all major global delivery regions

The SquadGurus Global Network (SGN) is not just a random list of providers. Instead, we conduct due diligence on the most promising and highly recommended providers, negotiate preferential terms for our clients, and build a consistent operating model across providers. (Note: our due diligence model will be the subject of a separate post)

Once we have narrowed down the options based on your needs and our experience, we then present one or more candidate providers for your review and selection. You’ll get a copy of our provider profile with our scoring and ranking of each provider against your requirements and whatever other information we have on them. 

Engaging with SquadGurus

Some of our clients want us to provide a full turnkey approach where we act as the prime contractor and bring our network to them under a subcontracting model. Others prefer that we allow them to contract directly with the provider(s) while still providing our ongoing support. We call these models SquadGurus PRIME and SquadGurus MANAGE

In some cases, clients want us to combine these models – prime contracting some providers and allowing them to contract directly with others. Here’s how that works:

SquadGurus PRIME

SquadGurus Prime simplifies and streamlines your world through a single contract to provide access to our network of premium providers. You get one contract, a single point of escalation, and the ultimate agility. SquadGurus can take on project leadership and onshore delivery as well.

SquadGurus Prime is a prime contractor / subcontractor model

SquadGurus PRIME Benefits

  • Advisory support – ongoing objective advice and guidance to help you plan for the future and achieve your business goals
  • Easy administration – one contract and point of contact to cover multiple providers
  • Lower procurement costs – reducing the number of vendors, contracts to sign, etc.
  • Fast scaling – give us your requirements and start moving without the need to wait for contracting
  • Single point of contact – SquadGurus is on the hook for your happiness and provides a unified model escalation and service assurance across providers
  • Simplified billing and terms – you have one set of terms with us and then we aggregate the timesheets, expense reports and other documentation from all of your providers into a consolidated and consistent invoice
  • Customer success management – we assign a CSM to work with you and your providers and drive regular business reviews, facilitate communication, work out any issues affecting your satisfaction, and so on.

SquadGurus MANAGE

SquadGurus Manage provides many of the advantages of PRIME, but allows you to establish direct contracts with our preferred providers while getting the benefits of dedicated customer success management across all of your providers.

SquadGurus Manage allows you to contract directly with our customer success management

SquadGurus MANAGE Benefits

  • Advisory support – ongoing objective advice and guidance to help you plan for the future and achieve your business goals
  • Preferred terms – we help you negotiate the most favorable terms with our provider partners
  • Single point of contact – SquadGurus is on the hook for your happiness and provides a unified model escalation and service assurance across providers
  • Customer success management – we assign a CSM to work with you and your providers and drive regular business reviews, facilitate communication, work out any issues affecting your satisfaction, and so on

How much does this cost?

First off, our goal is to minimize the cost of offshore and nearshore teams and projects for our clients. For SquadGurus PRIME, we are operating under a prime contractor/subcontractor model where we have negotiated discounts with the providers to provide us with some room for margin. After all, we’re bringing them the clients and can have a significant impact on their long-term success.

For SquadGurus MANAGE, we have negotiated commissions to be paid by the providers to us directly. They would have paid these commissions to sales reps anyway (along with salary and benefits) so at worst this is a breakeven for the provider.

That means you should not expect a material difference in what you pay for your teams and projects between PRIME and MANAGE.

Wrapping Up

We’re very excited to be kicking off 2021 with the launch of our new and expanded model. The opportunities are truly unlimited and we believe that what we are building truly lives up to our new tagline:

 

SquadGurus – INFINITE SCALE, INFINITE OUTCOMES

Getting Started

Schedule an appointment to speak with SquadGurus via the “Get Started” button at the top of our site.

(Note: if you are a provider looking to explore a partnership with SquadGurus, please use the same link to schedule a call)

John Treadway

CEO SquadGurus

Why we started SquadGurus

At SquadGurus we have worked hard to create a model that provides the flexibility, branding, control, and cost model that you desire for your offshore teams.

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Our Mission

To provide the most cost-effective and flexible models to compliantly build and scale technical capacity in Central and Eastern Europe.